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Yes! We offer free standard shipping to all USA customers, which typically takes 7-9 business days after dispatch. You can also upgrade to Priority Shipping for $5.99 at checkout for priority handling and real-time tracking, still within 7-9 business days.
We offer a 30-day return policy for items in original, unused condition with all tags and packaging intact. All approved returns are refunded as digital Emily's Gift Cards (store credit) that never expire and can be used on any future purchase. Please note that discounted or Final Sale items are not eligible for return.
Once your order is dispatched, you'll receive a confirmation email with your tracking number. All shipments come with tracking numbers, and we partner with trusted carriers like FedEx, UPS, DHL, and USPS to ensure safe delivery. You can also use our "Track Your Order" feature on our website.
You can reach us at support@emilyshealthstoreusa.com or call +1 (651) 317-9454 during business hours (8:30am - 5:00pm CST). Please note our phone is voicemail only, and we respond via email for quicker service. We aim to reply within one business day.
Our dedicated team prioritizes processing all orders within the same or next business day. Once your order is processed and dispatched, you'll receive a confirmation email with tracking information.
If you receive a damaged, defective, or incorrect item, you have 30 days from delivery to report it through our automated returns portal. After inspection and approval, you'll receive store credit to reorder or replace the item. We're committed to ensuring your satisfaction with every purchase.