Shipping policy
Our shipping policy is designed to ensure a straightforward and transparent delivery process for your orders.
Order Processing:
- The dedicated team at Emilys Health Store USA prioritizes processing all orders within the same or next business day.
- Upon dispatch of your order, a confirmation email with your tracking number will be sent to you.
Shipping Timeframes:
- We understand the importance of prompt delivery. For our USA customers, we provide Free Expedited Shipping, which usually takes 3-4 business days post-dispatch.
Order Tracking:
- All our shipments come with tracking numbers for your convenience.
- Once your tracking information is available, we'll notify you via email.
Shipping Regions:
- We offer shipping services to the United States.
- USA customers enjoy Free Expedited Shipping.
Delivery Process:
- We've partnered with trustworthy carriers like Fedex, UPS, DHL, and USPS to ensure timely and safe delivery.
- Ensure accurate shipping details during checkout to prevent potential delivery issues.
Order Modifications:
- Should you need to modify your order after placement, reach out to our customer service team promptly. We'll attempt to accommodate changes, but it might not always be possible once the order is processed.
Shipping Delays:
- External factors, such as adverse weather or carrier setbacks, might cause unexpected shipping delays. We value your patience during these rare events.
Lost or Damaged Shipments:
- If you encounter any issues with your shipment, please contact our customer support. We're here to assist and ensure you're satisfied with the resolution.
Contact Us
📧 Email: support@emilyshealthstoreusa.com
📞 Phone: +1 (651) 317-9454
🕗 Business Hours: 8:30am - 5pm CST
📍 Office Address: 1325 Utica Ave S #415 St Louis Park, MN 55416