Refund policy
We at Emilys Health Store USA prioritize your satisfaction. If for any reason you're not completely pleased with your purchase, we provide a 30-day return policy for a hassle-free shopping journey.
Eligibility for Returns:
- Ensure the product remains in its original state as when you acquired it.
- It should have all initial tags in place and be sent back in its original packaging.
- A proof of purchase or receipt is vital for any return initiation.
Initiating a Return: To begin your return, please contact us at support@emilyshealthstoreusa.com. Our committed support team will assist you accordingly.
For clarifications on the return procedure, feel free to email support@emilyshealthstoreusa.com.
Damages and Issues: Always inspect your items once they arrive. Should you find any damages, defects, or receive the wrong product, inform us right away. We're dedicated to rectifying the situation swiftly.
Exchanges: For a seamless exchange, start by returning your original purchase. Once we approve the return, proceed to order the replacement item.
Refunds:
- On receiving and evaluating your returned item, we will inform you of the refund status.
- Approved refunds will be issued to the original payment method within 10 business days.
- Banks or credit card companies might take extra time to reflect the refund on your statement.
- If 15 business days lapse without a refund after approval, contact us at support@emilyshealthstoreusa.com.
Your contentment is our commitment. Should you have queries about our policy or need help with returns, our customer support is here to assist.
Note: This return policy may undergo updates. Always check this section or consult our team for the latest details.
Contact Us:
📧 Email: support@emilyshealthstoreusa.com
📞 Phone: +1 (651) 317-9454
🕗 Business Hours: 8:30am - 5pm CST
📍 Office Address: 1325 Utica Ave S #415 St Louis Park, MN 55416