Refund policy
At Emilys Health Store USA, we prioritize your satisfaction. If you’re not completely happy with your purchase, we offer a 30-day return policy to make returns easy and hassle-free.
Eligibility for Returns:
- The product must be in the same condition as when received.
- All original tags should be intact, and the product should be returned in its original packaging.
- Proof of purchase may be required.
Initiating a Return: To start your return, please use our automated return process available at this link. Simply follow the instructions, and our system will guide you through the return process.
Damages and Issues: Please inspect your items upon arrival. If you receive a damaged, defective, or incorrect product, use our automated returns link to report the issue, and we’ll address it promptly.
Exchanges: For exchanges, please initiate a return through our automated return link. Once the return is processed, you may place a new order for the replacement item.
Refunds:
- Once your returned item is received and inspected, you’ll be notified of the refund status.
- Approved refunds will be processed to your original payment method within 10 business days.
- Your bank or credit card provider may require additional time to reflect the refund on your statement.
- If more than 15 business days pass without a refund after approval, please check with your bank or card provider.
Your satisfaction is our priority. For the latest updates to our return policy, always refer to this section or our automated return link.
Contact Us:
📧 Email: support@emilyshealthstoreusa.com
📞 Phone: +1 (651) 317-9454
🕗 Business Hours: 8:30am - 5pm CST
Voicemail only. For faster assistance, please use our automated returns link.