We offer two shipping options for one-time purchases:

• Standard Shipping (FREE): 7-9 business days from order date
• Express Priority ($5.99): 7-9 business days with priority processing

Subscription orders always ship FREE and are automatically sent every 30 days from your signup date.

Orders placed before 12:00 PM EST Monday-Friday are processed the same business day. You'll receive tracking via email once your order ships.

Currently, we only ship within the United States. We're working to expand our reach internationally to help more couples reclaim their peaceful nights together.

If you're outside the US and interested in Emily's Sleep, please email us at support@emilyshealthstoreusa.com and we'll notify you when international shipping becomes available.

Lost packages: If tracking shows delivered but you haven't received it, wait 24 hours (carriers sometimes mark early). If still missing, contact us at support@emilyshealthstoreusa.com and we'll work with the carrier or send a replacement.

Damaged packages: Email us photos of the damage within 48 hours of delivery and we'll send a replacement right away at no cost to you.

Before shipping: Contact us immediately at support@emilyshealthstoreusa.com and we'll update your address before processing.

After shipping: Once shipped, we cannot change the address. Contact the carrier directly using your tracking number (additional fees may apply).

For subscriptions: You can update your address anytime by logging into your account or emailing us—it will apply to all future deliveries.

You'll receive a tracking number via email within 1-2 business days after placing your order (once it ships from our facility).

Click the tracking link in the email to see real-time updates. If you don't receive tracking within 3 business days, check your spam folder or contact us at support@emilyshealthstoreusa.com.

When you subscribe to Emily's Sleep, you'll receive automatic monthly deliveries every 30 days from your signup date and enjoy:

• 20% off the regular price
• FREE shipping on every order (no charges ever)
• A fresh device every month for optimal hygiene and performance
• Flexible management—pause, skip, or update after your 2nd delivery

Example: Subscribe on January 15th → Next delivery ships February 15th → Then March 15th, and so on.

Important: All subscriptions require a minimum of 2 deliveries (initial purchase + 1 renewal) before cancellation.

After your 2nd delivery ships: You can cancel, pause, or skip anytime by logging into your account or emailing support@emilyshealthstoreusa.com.

Why 2 deliveries? This ensures you experience the full benefits of consistent use while protecting the 20% subscriber discount. It's industry standard for subscription consumable products.

To avoid being charged for the next cycle, cancel at least 24 hours before your billing date.

After your 2nd delivery, you have full flexibility:

To Pause (up to 90 days):

1. Log into your account
2. Go to "Manage Subscriptions"
3. Select "Pause Subscription"
4. Choose duration (30, 60, or 90 days)

To Skip One Month:

1. Log in at least 3 days before your billing date
2. Go to "Manage Subscriptions"
3. Select "Skip Next Delivery"

Your subscription will resume automatically after pausing unless you cancel.

If your subscription payment fails, we will:

1. Email you immediately to update your payment method
2. Retry the charge 3 days later
3. Retry again 7 days after the original attempt
4. Cancel your subscription automatically if payment still fails

You won't receive shipments for failed payment cycles. Update your payment info promptly in your account to avoid service interruption.

Yes! After your 2nd delivery, you can update your delivery schedule:

1. Log into your account
2. Go to "Manage Subscriptions"
3. Select "Update Delivery Date"
4. Choose your preferred date

Important: Changes must be made at least 3 days before your next billing date to take effect for that cycle.

Currently, subscriptions are set to 30-day cycles (we recommend replacing every 30 days for optimal hygiene). If you need a different frequency, email us at support@emilyshealthstoreusa.com.

We offer a 30-day money-back guarantee on unused products returned in original sealed packaging.

Important: For health and hygiene reasons, we cannot accept returns of used oral products. The device must be unused and in its original sealed packaging to qualify for a refund.

To start a return, email us at support@emilyshealthstoreusa.com with your order number. We'll provide a prepaid return label within 24 hours (business days).

Once we receive your return:

• Inspection: 3-5 business days
• Refund issued: Within 2 business days of approval
• Refund appears in your account: 5-10 business days (depending on your bank)

Refunds are issued to your original payment method. You'll receive an email confirmation once processed.

We currently don't offer direct exchanges. If you'd like to try Emily's Sleep again or order additional units:

1. Return your current unused item for a full refund
2. Place a new order on our website

This ensures you get the fastest processing for both your refund and new order.

If your Emily's Sleep arrives damaged, defective, or with manufacturing issues, contact us immediately at support@emilyshealthstoreusa.com with:

• Your order number
• Photos of the defect or damage
• Description of the issue

We'll arrange a free replacement or full refund at no cost to you—no need to return the defective item.

Yes, subscription orders follow our standard 30-day return policy for unused products in original sealed packaging.

Important: Returning a subscription shipment does not automatically cancel your subscription. You must cancel separately (after your 2nd delivery) to stop future deliveries.

To cancel your subscription, log into your account or email support@emilyshealthstoreusa.com.

Emily's Sleep uses gentle micro-suction to hold the tip of your tongue slightly forward while you sleep. This prevents your tongue from relaxing backward and helps maintain an open, comfortable breathing passage throughout the night.

The soft silicone design creates a comfortable seal without forcibly moving your jaw (unlike other devices that cause TMJ discomfort). Many users report significant improvement in snoring and sleep quality.

Yes. Emily's Sleep is made from premium BPA-free silicone and designed for comfortable, safe use. Unlike jaw-advancement devices that can cause TMJ discomfort or permanent dental changes, Emily's Sleep uses gentle suction without moving your jaw.

Important: Emily's Sleep is a wellness product, not a medical device. If you have been diagnosed with sleep apnea, OSA, or any medical condition, consult your healthcare provider before use.

Most users adjust within 1-3 nights. The device is designed with a low-profile shape to minimize gagging. Some initial drooling is normal as your mouth adjusts, but this typically stops after the first few uses.

Tips for first-time use:

• Start with shorter wearing periods (30-60 minutes)
• Practice wearing it while awake and relaxed
• Ensure proper fit—the tongue should feel gently held, not painfully squeezed
• Give it 3-5 nights to adapt

We recommend replacing Emily's Sleep every 30 days for optimal performance and hygiene.

Over time, the silicone material can degrade and the suction effectiveness may decrease. Regular replacement ensures you're always getting the best results and maintaining proper hygiene (similar to replacing your toothbrush monthly).

Save 20% by subscribing for automatic monthly deliveries—you'll never run out and always have a fresh device ready.

Daily cleaning:

1. Rinse with warm (not hot) water after each use
2. Use mild soap or denture cleaner
3. Gently brush with a soft toothbrush
4. Rinse thoroughly and air dry

Storage: Keep in the included protective case when not in use to prevent dust and damage.

Do NOT: Use hot water, harsh chemicals, or place in dishwasher/microwave—this can damage the silicone material.

PrimeOnline LLC
Doing Business As: Emily's Health Store USA

📧 Email: support@emilyshealthstoreusa.com
📞 Phone: +1 (651) 317-9454
📍 Address: 7362 University Ave NE Ste 310-5, Fridley, MN 55432, United States
🕗 Business Hours: Monday-Friday, 8:30 AM - 5:00 PM CST

We typically respond to all inquiries within 24-48 hours during business days.

Yes! We offer multi-pack options at checkout for one-time purchases. However, the best value is our subscription—save 20% on every order plus FREE shipping forever.

For bulk orders (10+ units), email us at support@emilyshealthstoreusa.com for custom pricing.

Emily's Sleep is a wellness product designed to support peaceful sleep and is not an FDA-approved medical device. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

If you have been diagnosed with sleep apnea, OSA, or any other medical condition, please consult your healthcare provider before using Emily's Sleep.

Emily's Sleep uses gentle suction on the tongue tip and does not attach to teeth, so it's generally safe for those with dental work (crowns, bridges, dentures, etc.).

However, if you have:

• Recent oral surgery or dental procedures
• Loose teeth or gum disease
• TMJ disorders
• Any oral health concerns

Please consult your dentist or healthcare provider before use.

We offer a 30-day money-back guarantee on unused products in original sealed packaging. If you try Emily's Sleep and it doesn't deliver the peaceful nights you deserve, email us at support@emilyshealthstoreusa.com for a full refund.

Tips for success:

• Give it 3-5 nights to adjust
• Ensure proper fit (gentle hold, not painful squeeze)
• Clean daily for optimal suction
• Practice wearing while awake first

If you're still having issues, reach out—we're here to help troubleshoot before you return.

Yes! Many of our customers report that Emily's Sleep has rescued their relationships by eliminating disruptive snoring. Partners can finally sleep peacefully in the same room again without being woken up throughout the night.

Quiet, restful sleep for both of you means better mornings, less irritability, and a stronger connection. Every night you spend sleeping peacefully together is a victory.

Unlike jaw-advancement devices (MADs) that can cause TMJ discomfort, tooth movement, and jaw pain, Emily's Sleep uses gentle micro-suction to hold your tongue forward—no jaw movement required.

What we leave out:

• ❌ Jaw-moving mechanisms (no TMJ discomfort)
• ❌ Metal parts or wires
• ❌ Prescription requirements
• ❌ CPAP masks and hoses
• ❌ Uncomfortable fitting processes
• ❌ Risk of permanent dental changes

Emily's Sleep is mask-free, pain-free, and designed for comfort—not force.

Yes! Emily's Sleep is designed with a flexible, one-size-fits-all silicone construction that comfortably adapts to different tongue sizes and mouth shapes.

The gentle suction mechanism creates a custom fit each time you use it. If you experience discomfort, it may need slight adjustment—reach out to us at support@emilyshealthstoreusa.com for fitting tips.

Yes, you can still breathe through your mouth. Emily's Sleep holds your tongue tip forward but does not block your mouth or breathing passages. The device is designed to maintain an open airway—not restrict it.

Many users find they naturally shift to more nasal breathing, which is beneficial for overall sleep quality.

Many users report significant improvement in snoring from the first night, though it may take 3-5 nights to fully adjust to wearing the device comfortably.

What to expect:

• Night 1-2: Adjustment period, possible initial drooling or tongue soreness
• Night 3-5: More comfortable wear, noticeable reduction in snoring
• Week 2+: Consistent peaceful sleep, both you and your partner wake rested

If you're not seeing improvement after 5-7 nights, contact us at support@emilyshealthstoreusa.com for troubleshooting tips.